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Well one could argue that lack of information often *does* have a negative impact on the player, his guild, anyone that he groups with. Just this week I raised a question about deadly vs instant poison in my guild and found that our rogues had never heard about the change that allowed deady poison to stack for all rogues. They made the change and last night their poison DPS was much higher as a result. They weren't gimped by it, but they weren't doing their highest potential either.
This topic was bouncing around in my head last week after looking over some of the silly applications to some raiding guilds and seeing how some of these guys would probably be good players if they got straightened out. We've had plenty of people mention the lack of quality apps recently, and one could posit that part of that is that some of these players have just never gotten the information they needed to improve themselves.
I think that Blizzard's interest in this would simply be improved customer support. A lot of information on their site and much of their printed instruction material is horribly outdated, and shows no signs of ever being corrected. They're already making an effort to publish the information via CMs on the forums, I believe they just need to take it a step farther.
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