Originally Posted by Scout
We recently had a problem where a bunch of Void Crystals disappeared. The Withdrawal log reads "Unknown," so it appears that someone withdrew the mats with an alt and then deleted the alt. Yes, I know ... Void Crystals in the guild bank without sufficient protection, but the guild has been running pretty well on happy-go-lucky for three years now.
We're talking with Blizzard to see if they can give us a name. I'm hoping it's just someone's retarded idea of a practical joke rather than an actual ninja.
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You won't get a name, I'll tell you that much. While policies in the US are sometimes different, at least in Europe, guild bank access by a guildy is the responsibility of the Guild Master to set and items lost in the above setting would not be restored either.
The earlier-mentioned tactic of level 1 Officername-bank alts had a fair uprising of late but most people seem to know about it now, and in such a case you will get your Guildbank stuff back as well, provided the guild master tickets.
As for hacked accounts plundering the bank, this will all be restored, but there's two requirements: The account hack has to be verified and undone first (average time: about 2 weeks on Europe) and the guildmaster has to make the ticket after the account hack of the guy that "did it". Guild bank restores take about a few days depending on their specialist queues.