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Magister's Terrace seems to be at least some indication that Blizzard understands that casuals are bored with the game.
Unfortunately, this still doesn't get down to the point; that casuals are missing out on large chunks of lore because, for whatever reason, they're unable to get into the high-end content. Unfortunately, retuning is the most logical choice. Yes, it will involve extra effort. Are there really any good alternatives that allow casuals to go in? Suggesting bumping the limit isn't really going to solve the problem. If we're talking about casuals, pugs get included. The effort on some nights to get 5 people together is hard enough, let alone trying to get 40 people together to try and run Black Temple. Hell, I've watched people in /2 trying to find 2 healers for Kara. 60 minutes later, I'm watching the person still asking for 1 more healer. I couldn't imagine "LFM 4 healers, 3 tanks, 5 dps - BT".
Would 25-man's feel a bit empty with fewer people? Eh, not that bad, really. Is there a lot of retuning that needs to go in? You'd have to alter the boss scripts a bit. How much depends on things go. A bit more thought in design is really all that has to happen, though.
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