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The reality is that a lot of things are against the letter of their policy, but are unenforceable unless abused. You're never going to find a CM or CS rep who says "Sure, using X application to automate multiple keystrokes is fine!" because it'd leave them in a bad spot when it comes to enforcement. Holding down the 2 key to spam "2" really rapidly instead of breaking your keyboard and tiring out your hand by mashing it really rapidly are functionally indistinguishable. If you are running software that Blizzard bans ("third-party apps" -- basically specific bots, other things that hook into the WoW app, etc.) then you will be banned no matter what you use them for -- simply running that software is a violation of the ToU. If a given application (AHK, or the G15 software, etc.) isn't one that is inherently bannable, then it all boils down to what you use it for. If you hit a script that makes you jump every 2 minutes and use it to afk in BGs, then you're basically botting and you will get banned if caught. If you use a hotkey that hides your UI, takes a screenshot, and then redisplays your UI with a single keypress, you won't get banned. It isn't realistic nor a worthwhile use of Blizzard's time to hunt down people who press a key once and have it try to cast fireball many times a second, as compared with people who wear out their fireball key spamming it, as compared with people who bind it to "mousewheel up" and spend the whole raid spinning their mousewheel to generate numerous rapid inputs.
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