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I believe the main problem is not the RNG system, it is that each boss has just too many different items in its loot list making it very unlikely "your" item drops. When a boss has 12-15 items on its loot list and then drops 2 or 3, you're royally screwed. What blizzard did in Sunwell is a good step in the right direction.
I suggest that each boss has no more then 5 items in its loot list when dropping 2-3 items. Most items would not be tokens but similar to Sunwell you would be able to trade it for something else.
Have gruul drop "a trinket" and you would be able to trade it for a dps, tank or heal trinket at your choice, and with only 5 items on his loot list for 2-3 drops, you would have a very high chance of it dropping.
Same with all the daggers in BT/Sunwell, make them tradeable for a similar sword/axe/fist weapon.
Pure badge rewards for everything is a bad thing, since most guilds have many players sitting out who would then receive nothing. All loot should be tokenized in some way to lower the randomness of it.
In WOTLK we have yet another class join our ranks. Unless Blizzard fixes the loot system more and more players will be discoraged and just quit.
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