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Countless examples are being given over and over of random things in sports, and you can pick and choose ones that you think are or aren't random, but the random factor is far more prevalent than most fans really want to admit. If anything, referee error is a non-random, purely human error aspect of sports. No baseball player intentionally hits a homerun 3 inches from the pole just to make it exciting. The way a ball hits a bat, hits your hands, hits the rim, breaks on a green, is all impacted by a random factor. It isn't just a matter of "human error," most of the time the ball goes in a somewhat predictable way, sometimes it doesn't.
Another thing the random factor of WoW reproduces is the margins of human error. If a tennis player hits a 120 mph serve, some percent of the time it doesn't fall into the box, whether due to the chance spot it hit the racket, or just a mistake in execution. When you press the shadowbolt button, it always casts a shadowbolt at the target. Some of the variance is accounted for in spell damage ranges, some in crits, and some in resists. Again, everything binary is either on or off. You can't partially counterspell. You either counterspell or you don't.
Lets spell this out in another way. People like chance. People play the lottery in spite of insane odds. People play roulette. People inherently enjoy things that give great reward from a small chance. People like the idea of the underdog winning thanks to long odds. If you think removing that from the game will make it more popular, you're wrong. They choose to reproduce that in the game because it's impossible otherwise to make a digital character "make a mistake." Sometimes, you should do everything right, and have it still not go your way. That's life. That's SPORT.
Oh, and last I checked, there is no instant replay in baseball, and it is extremely limited in other sports.
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