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Every spell has a place. Chain heal is amazing, but to make the obvious example, if someone is going to be dead in 1.7 seconds chain heal is completely useless (well, unless you NS it I guess). Your shamans may well be correct that they should be doing the vast bulk of their healing with chain heal (though that will depend heavily on what they are being assigned to heal), but if they're not ready to cast a LHW when LHW would be the best spell to cast then they're just being obstinate.
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